CSMP - Staff Induction Modules

Name:

Personnel administration – direct report, hours of work, salary, job description, performance review, tax declaration form, payment arrangements:

Overview of the organisation chart and direct reporting line:

About the culture of our practice – particularly ‘no blame’ philosophy:

The importance of asking questions when you are not sure how to do something

Information about available resources:

How/where to access policies and procedures

Services provided by our practice/Operating hours of our practice:

The opening and closing procedures of our practice:

Operating Hours/Services Provided

Practice Profile - number of GPs, special interests, patient demographics

Name:

Practice Consultation Fees

Billing Arrangements/Types

Telehealth - What Fees Apply

Out-of-Consult Requests

Managing Phone Traffic

Using Messaging Systems (Teams, Best Practice)

Booking/Managing Appointments (Automed, Best Practice)

Fit-Ins/Urgent Appointments

Late Cancellations/Did Not Attend

Home Visits

Name:

Managing Urgent Contacts

Respecting Patient's Rights

Providing Patient Information

Managing Patient Requests

Managing Complaints

Liaising with Local Health Services

Managing Patient Health Records

Sharing Patient Health Information and Privacy

Email and Secure Communications Policy

Computer Security