If they haven't been seen in a while...
There are a couple of benchmarks for this kind of thing:
1. If a patient is asking for a script and
hasn't been seen by a doctor in more than 6 months, they should come in for an appointment.
2. If a patient hasn't been to the practice in
more than a year, they need to see a doctor for a
DOUBLE
appointment.
3. "I just need a script" - if the patient a) has NEVER been to CSMP before, or b) hasn't seen a GP in more than 6 months, they need an appointment (double if they've not been here before)!